Frequently Asked Questions
Everything you need to know about our luxury accessories and writing instruments.
How long will it take for my order to ship?
We pride ourselves on fast fulfillment. Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for luxury items?
We offer a 30-day return policy for most unused and unopened products. If you are not completely satisfied with your purchase, please contact our customer service team to initiate a return or exchange.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout based on your specific address.
How do I know the products are authentic?
The Goulet Pen Company is an authorized retailer for every brand we carry. We source our products directly from the manufacturers to ensure 100% authenticity and quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also log into your account on our website to view your order history and current status.